Comments on: Guest Post: R.I.P. Face-to-Face Customer Service http://wordpost.org/2010/02/guest-post-r-i-p-face-to-face/?utm_source=rss&utm_medium=rss&utm_campaign=guest-post-r-i-p-face-to-face Snarky Remarks on Biz Today. A blog advocating better customer relationships and greater transparency in business. Wed, 23 Nov 2011 17:29:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andrew Swenson http://wordpost.org/2010/02/guest-post-r-i-p-face-to-face/comment-page-1/#comment-893 Andrew Swenson Thu, 11 Feb 2010 21:32:56 +0000 http://wordpost.org/?p=1630#comment-893 Jen,<br><br>I think this type of integration is HUGE. It's not about one or the other, it's about using communication channels to support how you do business. Jen,

I think this type of integration is HUGE. It's not about one or the other, it's about using communication channels to support how you do business.

]]> By: Andrew Swenson http://wordpost.org/2010/02/guest-post-r-i-p-face-to-face/comment-page-1/#comment-892 Andrew Swenson Thu, 11 Feb 2010 21:32:04 +0000 http://wordpost.org/?p=1630#comment-892 Access is huge.<br><br>The door, to customer service, to chatting with power users, is almost always open. What amazes me about people who are really involved in social networks like Twitter is how willing people are to listen and give. Access is huge.

The door, to customer service, to chatting with power users, is almost always open. What amazes me about people who are really involved in social networks like Twitter is how willing people are to listen and give.

]]> By: Jen http://wordpost.org/2010/02/guest-post-r-i-p-face-to-face/comment-page-1/#comment-888 Jen Wed, 10 Feb 2010 20:47:42 +0000 http://wordpost.org/?p=1630#comment-888 I couldn't agree more with this! Thankfully, I work for a company who focuses on phone customer service (we're a conferencing company) first, then extends that to Twitter and other forms of social media. I couldn't agree more with this! Thankfully, I work for a company who focuses on phone customer service (we're a conferencing company) first, then extends that to Twitter and other forms of social media.

]]> By: Srinivas Rao http://wordpost.org/2010/02/guest-post-r-i-p-face-to-face/comment-page-1/#comment-885 Srinivas Rao Tue, 09 Feb 2010 21:02:23 +0000 http://wordpost.org/?p=1630#comment-885 Wow. That is a great story of how social media can affect customer service. For a long time I thought Twitter was pointless. This was even after I had started my blog. Then I talked to a twitter power user who broke it down for me. When I realized that all of a sudden I had access to some incredible people I was amazed at what was possible. Wow. That is a great story of how social media can affect customer service. For a long time I thought Twitter was pointless. This was even after I had started my blog. Then I talked to a twitter power user who broke it down for me. When I realized that all of a sudden I had access to some incredible people I was amazed at what was possible.

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