The Open/Closed Fight is About Philosophy, Not Facebook

May 4th, 2010 by Andrew Swenson in Biz, ethics, social media

John Stuart Mill

image credit: openDemocracy

The catalyst

Not surprisingly, Facebook’s Open Graph has raised a series of complaints about lack of objective “openness” in the whole project.

After all, Facebook technically owns the protocol, the data, the access. But on the other hand, they’re giving the web a gift—a new understanding of the relationships not just between linked pages (like Google) but of the relationships between people who use those pages.

As TechCrunch’s MG Siegler reported, “Grab the popcorn. There is a serious nerd fight brewing.”

The bigger issue

But the issue isn’t really about Facebook. It doesn’t matter whether you think f8 was good for the open web or just another closed system

The nerd fight is about philosophy; not Facebook.

It seems to me that what advocates of “true openness” have taken a stance to something near utilitarianism.

(As a point of clarity, I don’t mean utilitarian in the not the colloquial use of the term—something that’s designed for its use value with little regard for aesthetic frills—but in the Jeremy Bentham, John Stuart Mill sense.)

Let me unpack that.

“Utilitarianism” used in the philosophical sense encompasses a variety of viewpoints, but as Stanford points out,

“utilitarianism is generally held to be the view that the morally right action is the action that produces the most good.”

Bentham argued that we should do what provides for the greatest good for the greatest number of people. In short, utilitarianism suggests that the value of an action is only as good as its “utility” in providing general pleasure or happiness. Actions are judged by the outcomes they produce (cf. consequentialism).

We can view the Internet itself through a utilitarian lens because at its core, the net is an NEA agreement:

  1. Nobody owns it
  2. Everyone can use it
  3. Anyone can improve on it

NEA prevents any one person or entity from assuming power. NEA promises an entirely egalitarian relationship among users. NEA assures that actions made for improvement, even if they benefit an individual, also benefit the greater good of the community.

Enter Facebook

Of course just because the Internet is NEA, it doesn’t mean that everything built on top of it will also be NEA.

For example, Facebook’s Open Graph fails on all three fronts:

  1. Facebook owns it
  2. Only people with Facebook accounts can use it (their free now, but Facebook controls all the access)
  3. No one but Facebook’s developers can improve on it (the protocol itself)

Listen to the criticism leveled at Facebook from people like Dave Winer:

There is no root to the web. There is no home page. No place you have to go first before you go anywhere else. Same idea — there shouldn’t be any center to the graph-of-everything. That’s where the bar should be set. And Facebook ain’t even in the ballpark.

[...]Anyone should be able to operate a graph. And of course we should be able to point into graph.facebook.com, and not just at the root, but into any bit of data they expose.

Then everyone is on an equal footing. [...] Instead be open in the only way that truly matters — replaceable. And to be replaceable the format has to be simple. That way you have to always be earning your market, by providing superior value, functionality, performance, price and trust.

Winer wants us all to be on equal footing. He is measuring the practices of companies like Facebook against their general utility to provide for the greater good. And in that case, he’s right to say that “Facebook ain’t even in the ballpark.”

The simple reason: Facebook can see immediate benefits from controlling access and from becoming the center of the graph. Facebook is acting with a near-industrial mindset: they’re creating a walled garden, drawing us all in, and then sucking as much money out of us as possible.

With the Open Graph, Facebook defies NEA, because it’s chosen to define itself by what it owns, who it grants access and how it controls its product.

Facebook also defies utility. Although the Open Graph technically benefits everyone, it is stacked to benefit them the most. And predictably, folks like Doc Searls warn of the impending doom if Facebook’s strategy expands

Of course, then we no longer have the Web. We have the Union of Soviet Social Graph Vendors.

Chris Saad paints the situation in more dire terms:

Just like every site on the web today can have its own web server, every site should also have the choice to host (or pick) its own social server. Every site should become a fully featured peer on the social web. There is no reason why CNN can not be just as functional, powerful, effective and interchangeable as Facebook.com.

If we don’t, we will be stuck with the IIS, IE and Netscape’s of the social web and innovation will die.

The Real Tension

So the real tension in this “nerd fight” isn’t about technology at all.

It’s about how we believe society should operate.

Facebook’s philosophy amounts to Industrial capitalism: control access to your product to make as much money as possible.

Winer, Searls, and Saad have taken a moral stand against Facebook, stating the consequences of their actions will subtract, rather than add utility to the open Web.

This debate happens all the time in other areas too. For example, should vaccines be NEA, taken away from pharmaceutical companies for the greater good?

I don’t know.

But I don’t expect this debate to go away any time soon. Until markets sort out what they want from the companies and organizations they patronize, we’ll still be fighting over what it means to be “open” and “closed.”

What’s your take?

-Andrew

Image credit: openDemocracy on Flickr. See original for copyright information.

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  • think a "corporate voice" on Facebook, or Twitter, or on a blog is...well, I don't know how else to say this, it is hideously boring. It is painfully obvious to me when somebody representing an organization is "putting on a happy face" and "corporate-speaking" to me. It comes off as insincere, fake, and I feel I'm just being lied to and manipulated. It' how I feel about most "PR."

    What I like is when I know a real person is talking to me, not because they are paid to talk to me, but because they are really interested in what
  • Extremely thoughtful piece of writing (and comments) here. In a way, however, I think this is a bit of "much ado about nothing". I really don't see the issue in Facebook innovating a semantic web in the closed garden because the data used to build the profiles isn't a full view of my interests. I also applaud them for taking this step. It had to start in a controlled environment and they have enough market presence to be able to demonstrate whether or not this will work.

    Not everything I write, read or click is captured to create a true profile of me or what I like. In fact, there is information I do consume that would be at odds with "what I like". Ultimately this seems like it will lead to some better targeting (I am not saying there isn't value here to FB, there is) but I can't yet make the leap that they will control the web. Also, just because you read/write/click on something doesn't mean you will necessarily "buy" something because FB "knows" more about you from a semantic based analytical perspective. There are a lot of things I have interest in but I only buy certain things - who has that enormous level of valuable data?...Credit Card Issuers. Now if they strike deals to co-mingle datasets with card issuers, then they will be on to something.
  • Great post man. I agree with most of what you've said, but I also know some people like Dave Weiner go overboard on the other end of the spectrum.

    And, for what it's worth, is it a bit ironic that you have the FB 'like' button on the top, thus contributing?
  • Thanks Norcross.

    And ironic, maybe. I sought to decribe the conflict more than take
    sides, but I'm clearly not pretending to be objective.

    For now the open graph has greater potential than any truly open
    protocol (in my estimation at least), so I'll stick with it until
    something better comes along.

    I guess I'm acting more like a pragmatist than a utilitarian in that
    sense.

    -Andrew
  • Fair enough. I took the other route, and just deleted my FB account completely. Might be seen as an extreme reaction, but I don't want anyone being the 'hub' of my digital footprint other than me.
  • Joel
    Andrew,

    I want to clarify something first about how facebook open graph works. (I apologize for what may possibly be a dumb question or clarification). I see that one can use open graph to link to movies and games, ect. through the "like" button and of course that connects people and allows facebook to complile data about what everyone "likes" which is of course very valuable information. However, won't a person still be able to use any search engine (like google) to go directly to a movie page or a game page, without having to sign in to facebook? If you search the web itself, outside of being on facebook doesn't the NEA agreement of the internet still stand? Or, will facebook be setting up agreements in which the only way you can get to a particular game or site is by signing in and using their platform and like button? Please forgive my rudimentary understanding. I may not be articulating this question correctly.
  • Joel,

    The NEA agreement of the internet most certainly stands without
    Facebook's Open Graph. You can still search and find content wihtout
    using Facebook's protocol, but you can't access any of the semantic
    data that Facebook is compiling.

    So, for example, if you "like" this post, and so does another of your
    Facebook friends, you'll see their picture right under the headline.
    Pretty cool, right?

    Now say that five of your friends "like" this post, that social
    activity can show up in your Facebook feed or on your wall.

    Taken one step further, sites like IMDB, with the right application,
    can include every new movie you like in the "favorite movies" section
    of your profile.

    A site like ESPN could use the "like" button to publish stories to
    your wall every time there's a significant event that happens with an
    athelete you've "liked."

    And any application you use on Facebook can now store your data
    indefinately (that's *all* of your profile data).

    It's a huge win for connecting people and for providing greater
    context for content and advertising (imagine only seeing ads for
    products your friends and friends of friends have "liked").

    *BUT* all of this is built on Facebook's Open Graph protocol. Because
    Facebook owns the protocol, it means they can change the rules
    whenever they feel like it (like they did when they killed "Facebook
    connect" and implemented the Open Graph).

    It means they can block out whomever they want.

    It means that only they have the power to change how the protocol
    itself works.

    Constrasted that to the Internet: anyone can connect (if one ISP won't
    give you access, you can almost always find another), anyone can
    publish a web page or content, anyone can make how the internet works
    (the protocol, how bits are transferred) better.

    Does that make sense?

    -Andrew

    -Andrew
  • Thanks to a wonky Disqus I'm pasting in a conversation I had with Joel that was sent to me via email, with his permission of course:

    ----------------
    JOEL:

    "Andrew,

    "Yes, that all makes sense. Thanks for clarifying it for me. Like you said--
    the advantage for users is in the connection. It helps users find and only
    receive content that they want and advertising that actually suits them.

    "Since facebook is the most used social network it will have a monopoly on
    user (or consumer) data. All of this data that they collect and own will be
    very valuable to other businesses and advertisers. They control the
    protocol and who gets in on this network and data. This goes against the
    idea of what many believe the web should be (open content shared with
    everyone). I wanted to make sure I understood that correctly before I
    continued with my thoughts.

    "I understand that this is a huge development in how we as people connect,
    interact, share information, do business, advertise, and buy and sell
    products. This is just another step along the way that has been evolving
    since the web started and up popped e-bay, google, facebook, blogspot, etc.
    etc. I do not what to discount how these innovations have changed
    interaction between people and business (much for the better in my
    opinion). In addition, I do not want to discount how a powerful force like
    facebook can use their innovations for evil.

    "However, I am arriving at somewhat of a different conclusion than some of
    your referenced posts as to what this means for us. First, the large
    majority of the internet is still made up of open content outside of
    facebook that won't become closed just becuase many people use facebook. I
    don't think it will completely change the web from what it is currently (a
    HUGE place to interact with shared, mostly fee content--which i think is
    good).

    "Secondly, facebook is only capitalizing on a consumer desire to have
    relevant content organized even better along with a platform to interact
    about the content. (I think you may have referenced this in your post about
    how facebook found a way to kill google). Essentially they are a social and
    entertainment platform that connects people. Most of the data collected on
    open graph will be entertainment related (music, sports, movies, etc.) and
    thus be very important for those entertainment related businesses--but not
    as important for a majority of other business. I still believe the majority
    of businesses make their profit from loyal people in their actual
    communities that they provide goods and services for through face to face
    transactions. They would be indifferent toward most of the data collected
    on open graph.

    "Since facebook developed their platfrom, I don't think it is necessarily
    evil that they control the content. Like I stated earlier, overall the web
    is still based on open content, and I don't think facebook will change
    that. The information facebook collects will still be a secondary tool used
    by advertisers to push a real product.

    "I think this is true of our social networks as well For example...When I
    log on to facebook, I would probably only care about the "likes" in the news
    feed of 5-7 of my closest friends that I actually interact with face to
    face. Everything else is just a bunch of noise to me. (I understand that I
    perhaps am not a typical user.)

    "All this is to say that I believe that our face to face interactions will
    still drive business and our relationships--not the web, facebook, or any
    other social network--regardless if they control their content or not.
    Businesses that provide a needed product to real people in real communities
    will still do their business. People that take the time to interact face to
    face and experience things together will still be the true "social
    network." That is what truly drives how society operates. I don't think
    the open-closed debate or facebook leveraging themselves to make money
    through content control will have as much of a bearing on how the web and
    society as whole operates.

    "Sorry to get so long winded. I know this may deviate somewhat from the
    original point and question in the article, but does this make sense?"

    ----------

    My response to Joel:

    Joel,

    I think that Google's motto, "don't be evil" is such for a reason. It almost seems a bit Spiderman-y: "with great power comes great responsibility..."

    I'm really excited about what Facebook is doing for users and for marketers. In fact, all the sites I manage had a Facebook social plugin installed within 24 hours of the f8 announcement about the Open Graph.

    I think the reason folks like Searls and Winer get so bent out of shape about closed platforms is that everything they do in life is focused on opening access and reducing organizational control. Searls was one of the writes of the Cluetrain Manifesto [ http://www.cluetrain.com/ ] (you may have known that), and has since gone on to found "Project VRM" [ http://blogs.law.harvard.edu/vrm/ ] at Harvard—a project designed to turn CRM on it's head (VRM stands for "vendor relationship management;" in this model of business, organizations come to people rather than people going to organizations).

    In any case, I wrote this post because I felt that the big blogs like TechCrunch, ReadWriteWeb, and even folks like Winer and Saad were making the issue too much about Facebook and not enough about philosophy.

    Every time a closed platform comes out—the iPad, Facebook's Open Graph, you name it—their response will be predictably the same: "It's going to kill society because it's closed. We need a open, interoperable {insert thing here} instead."

    Not that their position is bad, just that it's predictably consistent.

    The reason that I think the Facebook issue is so elevated, even though there's tons of content that's available for free outside the graph, is that this gives us the first real glimpse into the Semantic web.

    Google is really good at handling syntax. It can figure out which words are on pages, where those words are located within phrases, and determine the relative importance of pages based on what other pages link to them.

    All of that syntax information is based on counting. Counting letters in a string, counting spaces between words, counting links to a page.

    Computers are great at that.

    But it's horrible at semantic understanding because it can't process meaning. [ http://en.wikipedia.org/wiki/Semantic_Web ]

    Tim Burners-Lee (one of the founders of the World Wide Web) has been dreaming of a web that is capable of analysis based on semantic data since 1999 (maybe even earlier). Facebook now has just given us a way to analyze data based on relationships of meaning—on what you like and what your friends and friends of friends like, what you ascribe meaning to. The meta data Facebook uses further describes these relationships because it can report to the graph that the thing you just "liked" is a person, place, movie, animal, etc.

    The fact now that the first real glimpse of the Semantic web comes from a closed system flies in the face of everything the Internet was designed to do (in NEA terms).

    But regarding face-to-face versus online business—I still see a need for great products, but all of the trends I'm watching show people migrating online more and more, and even changing what we might consider "face-to-face."

    For example, in the past month I've done some feelance web consulting on the weekends for people in Los Angeles and Seattle. We've only "met" through Skype. I was able to provide a real product to them with tangible benefits through an ecosystem that's geography independent.

    Just my two cents.

    -Andrew

    PS — Would you mind if I repost this conversation in the blog comments? Thanks!
  • Without the ability to make money off their creations (software developers, drug companies, etc.) innovation would grind to a standstill. Research costs money.

    That being said, I lump Facebook and drug companies usefulness into the same group. Sure, they both try to make people's lives better, but is that best for all of us? Are we better off that people are living until they are 90? Is it a good thing that any idiot, anywhere, can connect to me? To a point, yes, but we eventually reach a point of over saturation. Too many people, far too connected, living for far too long creates a society without need.

    We become fat and complacent. All great societies fall. Who knew that Facebook's stranglehold would mark the end of ours?
  • Tyler,

    Thanks for the comment. I'm with you in questioning the relative value
    of super-connection, but I'm hopeful that we'll sort it out, that our
    lives will be richer and more interesting than ever before.

    But, that's a dream. I guess you could say I'm not completely sanguine
    about the future.

    -Andrew
  • The problem lies in that the people with the technical skills to make it happen lack the thinking skills to determine whether it SHOULD happen, and vice versa.

    Oddly, this same argument has often been used with time travel. The scientists are concerned with the how, this philosophers with the why. The internet is truly the haven of the atheist and I thought that would be a good thing, but it too has its major flaws.
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