Biz

In the future, connection may be more important than products

Tuesday, November 24th, 2009

image by miamiamiaImage Credit: miamiamia

This past weekend, my wife’s grandmother passed away. Sitting in an intensive care waiting room I did what any other person in need of an escape would do—I started Tweeting.

Mostly it was a way to distract myself, but being on Twitter was far more valuable to me than grabbing a magazine or watching TV.

The reason? Human connection.

The social shift

When the internet was born, the availability of products at good prices is what drove commerce. Think of the Amazon empire—a store smart enough to provide you with personalized recommendations for products you’d probably like. For Amazon, product is king.

Guest Post: What are Brandhabits?

Tuesday, November 17th, 2009
Brandhabits.net by Andy Wright

Brandhabits.net by Andy Wright

A few weeks ago I met Andy Wright (@adwrighty) during #blogchat. After we exchanged a bit of conversation, I asked him to do a guest post to explain how his blog—Brandhabits—came about. Wright’s post is below, a great explanation of the fundamentals of brand and brand habits.

When brainstorming the name for my blog, I wanted to capture a sentiment that I’ve always believed in. Successful brands rely on customers that unconditionally choose them again and again. These brands employ strategies that have become best practice, are in some cases innovative and in some cases common sense.

Department Meetings are a Waste of Time (there is a better way)

Monday, November 16th, 2009
Photo Credit: wynand van niekerk

Photo Credit: wynand van niekerk

Many companies still continue the outdated practice of weekly (or even daily) department meetings for passing along information (including project updates). It’s my opinion that these meetings are a complete waste of time that could otherwise be spent solving actual business problems.

The better option for passing information

This is by no means groundbreaking, but the simple solution to preventing the monumental time suck of departmental meetings is an online forum using a service like Google Wave, Ning, Facebook, or a custom install behind the firewall.

Considering Your Competition’s Use of Social Media

Thursday, November 12th, 2009
Photo Credit: Griszka Niewiadomski

Photo Credit: Griszka Niewiadomski

For detracting from the intelligence of social business as we know it, I advocate flogging the next person you hear say, “we’re really pleased that we have 100 more Facebook fans than our top competitor” (unless he or she is your boss, in which case a more diplomatic approach may be warranted).

Beyond the Surface Level

With as much good advice there is out there about social media ROI, it’s appalling to me that many companies still use fluffy anecdotal evidence to support how they stack up against their competition in the social sphere.

In the Trust Economy, are the @ChrisBrogan’s the bourgeois?

Friday, November 6th, 2009
Photo Credit: David Dufour

Photo Credit: David Dufour

If attention is the new currency in the social web, the richest among us are those who have earned the most attention. With their ownership of our captive thoughts, is it possible that they could (perhaps unintentionally) be a new bourgeois, using their attention-wealth to exploit for their benefit?

The basic economic idea

In his analysis of capitalism, Marx showed us that the bourgeois are those who are able to use the wealth they’ve amassed to purchase wage workers for the purpose of completing tasks that allow them to amass even more wealth. This is the shoe factory owner.

We’re transparent, authentic, and on Twitter…now what?

Wednesday, November 4th, 2009
We're on Twitter...now what?

photo credit: Troy Newell

I think we’ve reached the point at which if you aren’t transparent, authentic, and/or human you’ll be treated like a dirt sucking, crap-eating spammer.  I think we have to start talking more about what’s next.

I realize that I’ve regurgitated some of the hackneyed language of social media in Tweets and posts. But now is the time to move beyond those second order concepts like “relationships.” We don’t need any more lists of tips to help us get more followers. We need a strategic understanding of what the real-time web will look like so that we can write our business plans and outline our strategies for community engagement.

3 Business Lessons From a Haircut

Tuesday, October 20th, 2009
Hair Saloon for Men

Hair Saloon for Men, an Honorable Rebellion

In desperate need of a trim, I typed my zip code and “haircut” into my iPhone. The first hit pointed me “Hair Saloon for Men”—a saloon-themed “salon” for guys. I was curious (and desperate) enough to book the appointment.

Although their corporate website leaves something to be desired (hairsaloon.com), the whole experience reminded me of three critical business lessons…

1. Know who you are.

I say this with the utmost respect, but Hair Saloon is not a upscale establishment. Sure, there’s no burnt hair perm smell from the chair next to you, but there’s also not a particular emphasis on style. Think of it as Barber Shop 2.0.

Job Descriptions Can Be Stupid

Friday, October 16th, 2009

I contend that people think, act, and express their passions at work in ways that don’t always fit into rigidly-defined department or job description boundaries:

  • Someone on the accounting staff may be a stud PHP programmer.
  • Someone on the web team may also be a phenomenal print designer.
  • Someone in marketing may have built the next killer app in his/her spare time.

But we’re often bound by our job descriptions, forced into completing only the tasks  we’re assigned in that proverbial big binder we all got on our first day. This, I think, is a shame.

Seeing Marketing as Long-Term Investment (on iDea Anglers)

Friday, October 9th, 2009

When top line revenue declines (like during a recession), spending cuts often look like a great option for lifting your bottom line. You know what I’m talking about—layoffs and budget reductions.

While I think it’s financially wise to look at how we spend each of our business dollars, and while I concede that some budgets can afford to be trimmed (e.g. travel), one area I wouldn’t touch is marketing. In fact, I might expand it….

Read the rest on ideaAnglers

This post is hosted in its entirety on ideaAnglers.com

Don’t be “Detail Oriented.” Be “Decision Oriented.”

Sunday, October 4th, 2009

Countless job ads ask for applicants who are detail oriented. Because it’s used so much, in my opinion, “detail oriented” has become just another piece of resume word vomit.

Moreover, I don’t think it’s enough to be detail oriented. Sure it’s important to take the time to learn which details to look for, thus “orienting” yourself toward “detail” in the abstract, but I think the higher skill is the ability to make solid decisions from the details you see.

We often spend a lot of energy on the big picture decisions—which products to develop, which campaigns to create, but I think the sum of our little decisions can be just as important.