social media

There are no blog how-tos for the hard stuff

Thursday, June 24th, 2010
 

image credit: mikebaird

You won’t find the secret to business success online.

So stop looking.

Because everyone is scrambling to produce better content more often, there’s great incentive (eyeballs and wallets) to create new and better guides for business.

I mean, Brian Solis told us how to create and cultivate a brand in social media in just seven steps.

Chris Brogan just shared a simple formula for blogging success that got him 50,000 subscribers.

Forbes thought it prudent to create a slideshow entitled “In Pictures: How To Fire Someone

And the list goes on.

The Voice of the Org in Social Business

Thursday, May 13th, 2010

As the roles of marketing and PR orient themselves away from the industrial practices of the last century to something more socially aware, I think it’s important that we question the role of “the voice of the organization.”

Should organizations speak with one voice that reflects a singular identity and purpose?

Or has the rising role of individual voices in the context of networks supplanted the need for “org” speak, replacing it with the speech of loosely connected individuals?

As a disclaimer, I’m writing this as a theoretical discussion, not a manifesto or even a how-to.

The Open/Closed Fight is About Philosophy, Not Facebook

Tuesday, May 4th, 2010

John Stuart Mill

image credit: openDemocracy

The catalyst

Not surprisingly, Facebook’s Open Graph has raised a series of complaints about lack of objective “openness” in the whole project.

After all, Facebook technically owns the protocol, the data, the access. But on the other hand, they’re giving the web a gift—a new understanding of the relationships not just between linked pages (like Google) but of the relationships between people who use those pages.

As TechCrunch’s MG Siegler reported, “Grab the popcorn. There is a serious nerd fight brewing.”

Facebook found a way to Kill Google

Thursday, April 22nd, 2010

image by jaycameron

Okay, so maybe Facebook won’t kill Google, but I’m predicting they will supplant them as the largest and most ubiquitous web app.

In case you’ve been sleeping, yesterday at the f8 developer conference, Facebook announced Open Graph, a new killer app.

What’s changed

If you aren’t up to speed, here are the three most important updates (and you can read the rest on Mashable):

  1. With the new “Facebook for Web Sites” social plugins (the like button is featured at the top of this post), you don’t need to log in to a web page to engage with its content. Try it out.

On Shifting Online Business Models: Death to Ads!

Tuesday, February 23rd, 2010

image credit: A. Drauglis Furnituremaker

It’s one thing to talk about how to leverage new social platforms to do business better. It’s another to talk about shifting business models to adapt to the current state of the web.

I think we’re doing well to address the former. My RSS reader is brimming with shining examples of how to engage, execute and measure social media tactics. But the critical conversation that I don’t hear as much about (and maybe it’s because I’m looking in the wrong places) is about how to shift our business modles themselves to better fit into a world where networks are no longer the exception but the norm.

Are You a One-Trick Social Media Pony?

Tuesday, February 16th, 2010

image credit: Helga Birna Jónasdóttir

I’m talking to you, young, hip, fancy social media blogger/guru/maven. You get engagement, community management, and customer interaction.

At least that’s what the young pro blogs I’m reading suggest.

But what about the unsexy stuff?

Do you know your cost of new customer acquisition?

Could you spout off five easy ways to increase average order size?

Can you read a P&L statement?

Can you quickly and easily demonstrate social media’s value to the bottom line?

How are you at using market research data to predict consumer behavior?

Guest Post: R.I.P. Face-to-Face Customer Service

Tuesday, February 9th, 2010

image credit: icathing

Although I’m hesitant to proclaim that any traditional form of marketing or customer service is completely dead, the shifting social landscape has hallenged us to rethink even our most basic and deeply ingrained practices – like face to face customer service. Neal Rohrbach gives us a taste of what might be the future of customer service:

On Twitter’s Flat-lined Growth

Tuesday, January 12th, 2010

Don't Panic

Image Credit: Jim Linwood

Twitter’s recent flatline has some Twitter-crazed marketers scrambling. After all, you spent all that time drafting and creating a Twitter strategy, and now we’re already looking for “next year’s Twitter” (which, incidentally, Pete Cashmore says is Foursquare).

This news neither alarms nor frightens me. We all knew this day was coming. Science tells us that exponential growth is unsustainable in cases of population and resource use, so should Twitter really be an exception?

I know it’s unthinkable, but some day we’ll most likely be having the same conversation about a Facebook flat-line.

What we can learn from Boone Oakley

Friday, December 18th, 2009
image credit: Bruce Berrien

image credit: Bruce Berrien

Marketing has always been and always will be about telling stories. Godin’s All Marketers are Liars Tell Stories:

If you think that (more expensive) wine is better, then it is. If you think your new boss is going to be more effective, then she will be. If you love the way a car handles, then you’re going to enjoy driving it.

This is basic stuff we all (should) know.

The epic year of 2009, it’s dumpy economy and all of it’s social media glory hasn’t changed that.

The words “social media” make me gag: a rant of sorts

Friday, December 4th, 2009
visalog

Image Credit: visalog

Face it, we’re officially, unabashedly obsessed with “social media.”

As an advocate for social business, I don’t have a problem with using the communication channel we commonly refer to as “social media” to effectively engage customers, but I am sick of the seemingly magical properties some ascribe to it and our sloppy distinction of what actually happens through the media channel.

First, the facts

MarketingProfs just posted the findings of a StrongMail study that reported that 59% of marketers plan to increase social media spending in 2009.