Posts Tagged ‘relationships’

Agents of Meaning: Let All of Your Employees Tweet

Wednesday, October 28th, 2009
Adrainna Huffington @ #140conf

Adrainna Huffington @ #140conf

Attending #140conf so far has been a great experience, but beyond right now, I believe the real challenge for #140conf participants is to put the values we talk about so often (transparency, authenticity, etc.) into specific, measurable actions.

I think the first step for any company is not on the level of grand social media strategy, but in allowing all of their employees full access to social networks and the invitation to interact with  customers. This being driven, of course, by a set of organizational guidelines for use.

Measuring Social Media ROI

Tuesday, July 21st, 2009

A few days ago I officially made my ebook debut—a sound byte Twitter tip in a book sponsored by Best Buy and HP (download it here):

Twitter is about connecting with real humans. People before profits. Relationships before ROI.

My point was not that profits or ROI are unimportant, but that Twitter (and social media in general) is a place where you must place primary focus on your customers or prospective students…who happen to be real humans.